The issue affecting our compliance platform has been fully resolved. All services are now operating normally. Summary:
Root cause: It was an issue with the IP whitelist
Resolution: The live environment is back up and running
We have implemented additional monitoring to prevent similar issues in the future. We sincerely apologize for any disruption to your compliance workflows. If you experience any ongoing issues, please don't hesitate to contact our support team at support@turrisfi.com.
No components marked as affected
Resolved
The issue affecting our compliance platform has been fully resolved. All services are now operating normally. Summary:
Root cause: It was an issue with the IP whitelist
Resolution: The live environment is back up and running
We have implemented additional monitoring to prevent similar issues in the future. We sincerely apologize for any disruption to your compliance workflows. If you experience any ongoing issues, please don't hesitate to contact our support team at support@turrisfi.com.
Investigating
We are currently investigating reports of issues with our compliance platform. Our engineering team has been notified and is actively working to identify the root cause.
We will provide updates as more information becomes available. For urgent compliance matters, please contact our support team directly at support@turrisfi.com.
We apologize for any inconvenience this may cause.